Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 3-10 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Transit Time
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
- A correct and complete delivery address is essential. Currently, we only ship orders to the continental United States if you order from the USA (The states of Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the Virgin Islands are excluded due to the inability of our shipping couriers).
- Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
- You can check your shipment status by entering your order number (Contribution ID) and registered email with the order tracker on our website.
Delivery Time Exceeded
- We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will give you a full refund.
- Orders can't be canceled once the parcel is shipped out.
Phone: +1 (833) 655-1778
Available time (PST): 9 AM - 5 PM
(Monday to Friday)
Address: BLDG 135 CONNAUGHT RD WEST SAI WAN, UNIT 616, 6/F KAM TEEM IND, Hong Kong (Note: This address is not the return address)